Return & Refund Policy

1. Seller and contact information

ShopDyna is operated by The Business Coach L.L.C-FZ, The Meydan Hotel, Grandstand, 6th Floor, Meydan Road, Dubai, United Arab Emirates.

To request a cancellation, withdrawal, return or refund, contact shopdyna@info.com. You may also use info.shopdyna@info.com.

Do not ship a return to the registered business address above. It is not identified as the return warehouse. Contact us before shipping any return to receive the correct return instructions and the applicable return address.

2. EU right of withdrawal

If you are an EU consumer purchasing goods at a distance, you generally have the right to withdraw from the contract without giving a reason within 14 days from the day on which you, or a third party nominated by you other than the carrier, receives the goods. If one order contains multiple goods delivered separately, the period generally runs from receipt of the last good.

To exercise the right, send a clear statement of your decision to withdraw to shopdyna@info.com before the withdrawal period expires. Include your name, order reference, the product concerned and sufficient information to identify the order. You may use your own wording; no specific form is required.

Statutory exceptions may apply, including where goods are made to the customer’s specifications or clearly personalised, deteriorate or expire rapidly, or are sealed goods that are not suitable for return for health-protection or hygiene reasons and have been unsealed after delivery. An exception will be applied only where permitted by applicable law.

3. Returning goods after withdrawal

After notifying us of withdrawal, return the goods without undue delay and no later than 14 days after communicating the withdrawal, unless we provide different lawful collection instructions. Contact us before shipment so that we can provide the correct return procedure and applicable return address.

You may inspect and handle the goods only as necessary to establish their nature, characteristics and functioning, as you could reasonably do in a shop. You may be responsible for diminished value resulting from handling beyond what is necessary. Original packaging is helpful where available but is not, by itself, a condition that removes a statutory right of withdrawal.

4. Return shipping costs

For a change-of-mind return under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods unless ShopDyna agrees to bear that cost or applicable mandatory law requires otherwise. We will provide the applicable shipping instructions before the goods are sent.

If goods are defective, damaged on arrival, or different from what was ordered, ShopDyna will bear the necessary return cost where required by applicable law. Do not arrange a chargeable return without first contacting us and receiving instructions.

5. Refunds following withdrawal

Where the right of withdrawal applies, ShopDyna will reimburse payments received for the returned goods and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from the customer choosing a more expensive delivery option are not refundable unless required by law.

The reimbursement will be made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold reimbursement until the goods have been received or the customer supplies evidence of having sent them back, whichever occurs first, where applicable law permits.

Refunds will be made using the original payment method where possible, unless another method is expressly agreed, and no fee will be charged for the reimbursement. For cash-on-delivery orders, we may request the information reasonably necessary to complete the refund through an agreed method.

6. Defective, damaged or incorrect products

Inspect the delivery promptly. If a product is damaged, incorrect, incomplete or does not conform to the contract, contact shopdyna@info.com with the order reference, a description of the issue and, where reasonably useful, photographs showing the problem. Do not discard the product or packaging until instructions have been provided.

Mandatory consumer remedies remain available. Depending on the circumstances and applicable law, these may include repair or replacement without charge, a proportionate price reduction, or termination of the contract and a refund. This policy does not limit the statutory legal guarantee or any stronger national consumer protection.

7. Order cancellation before dispatch

If you want to cancel before dispatch, contact us as soon as possible. We will act on the request where the order has not already entered a stage in which dispatch cannot reasonably be stopped. If dispatch cannot be stopped, any applicable statutory withdrawal right remains available after delivery.

8. How to contact us

Email shopdyna@info.com before sending any goods. Include your order reference, full name, the item concerned, the reason for contacting us and whether you are requesting cancellation, withdrawal, return, replacement or refund. We will reply with the procedure relevant to the request.

9. Relationship with mandatory law

This policy describes ShopDyna’s general process and does not exclude or reduce rights that cannot lawfully be excluded. Where the mandatory consumer law applicable in the customer’s country grants stronger rights, those rights prevail.